Online Store Regulations of Radomskie Tekstylia Przemysłowe – Industrial laundry bags

§ 1. GENERAL PROVISIONS

These terms and conditions (the “Regulations”) define the fundamental rules for the provision of services and the conditions for concluding a sales agreement applicable in the online store rtp-radom.eu, operated by Radomskie Tekstylia Przemysłowe Sp. z o.o. with its registered office in Radom, ul. Chorzowska 17, 26-600 Radom, tel.: +48 48 344 33 97, NIP: 7962640120, REGON: 292888128, entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0000221898. Account number: PL 66 1090 2688 0000 0001 3480 4982. The Regulations are addressed to consumers and entrepreneurs using the rtp-radom.eu online store. The Service Provider is the Personal Data Controller, in accordance with these Regulations. Providing personal data in the Online Store is voluntary but necessary for the fulfilment of orders. Every user of the store has the right to view, update, and correct their personal data.

§ 2. DEFINITIONS

The following terms are used in these Regulations:

REGISTRATION FORM – a form in the ICT system, the completion and submission of which to the Service Provider leads to the conclusion of a free-of-charge agreement for the maintenance of a user account.
ORDER FORM – a document (including in electronic form) confirming the acceptance of an order for processing, specifying the order parameters, such as the quantity and type of goods ordered, method of payment, shipping, and customer details and delivery address. This document forms the basis for the order fulfilment.
SELLER/SERVICE PROVIDER – Radomskie Tekstylia Przemysłowe Sp. z o.o. with its registered office in Radom, ul. Chorzowska 17, 26-600 Radom, tel.: +48 48 344 33 97, NIP: 7962640120, REGON: 292888128, entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0000221898.
CUSTOMER/USER – a natural person with full legal capacity, a legal person, or an organizational unit with legal capacity that uses or intends to use the Electronic Service.
BUSINESS DAYS – days from Monday to Friday, excluding public holidays.
REGULATIONS – this document defining the rules applicable in the rtp-radom.eu online store.
USER ACCOUNT – resources and rights in the online store system assigned to a given user.
COURIER COMPANY – an entity providing transport and delivery services for shipments as part of its business activity.
SALES AGREEMENT – a sales agreement within the meaning of the Civil Code, concluded upon the BUYER’s acceptance of the Regulations and confirmation of the order details by clicking the link sent in the order confirmation.
PAYMENT DEADLINE – the deadline by which the order amount paid by the Customer must be credited to the Seller’s account.
CIVIL CODE – the Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).
NEWSLETTER – a form of transmitting commercial information to the customer electronically, after giving consent to receive such content.
PRODUCT/GOODS – physical goods, movable things, defined by type, available in the rtp-radom.eu Online Store, including, in particular, non-prefabricated goods customized to individual needs.
ONLINE STORE – the store operated at rtp-radom.eu by Radomskie Tekstylia Przemysłowe Sp. z o.o., NIP: 7962640120, ul. Chorzowska 17, 26-600 Radom, enabling the purchase of products via the Internet.
INTERNET SERVICE – services provided electronically via a telecommunication network, including the Internet.
SERVICE RECIPIENT – a natural person, legal person, or organizational unit without legal personality, using the service provided electronically.
LEGAL BASIS – provisions of the Civil Code regulating the rules for proper customer service by the Seller.
ORDER – a declaration of the Customer’s will expressing consent to the order fulfilment in the order form within the meaning of art. 60 of the Civil Code, constituting the basis for the conclusion of the Sales Agreement.
ELECTRONIC SERVICES – operations related to the handling of online payments carried out by platforms such as Przelewy24 or PayU.

§ 3. LEGAL BASIS

The Act of April 23, 1964 – Civil Code (Journal of Laws 1964 No. 16, item 93, as amended).
The Act of May 30, 2014, on Consumer Rights (Journal of Laws 2014 item 827).
The Act on the Provision of Services by Electronic Means of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended).

§ 4. SERVICES IN THE RTP-RADOM STORE

The online store offers the following services:

Registration Form,
Order Form,
User Account,
Newsletter.

The online payment operator is:

Przelewy24

The service of maintaining a user account is provided free of charge, and its provision begins after the completion of registration (i.e., after filling in all required fields of the registration form).

The Order Form enables the conclusion of the Sales Agreement.

Detailed rules for using the Newsletter service are set out in the Privacy Policy.

§ 5. CONTACT WITH THE SELLER

Possible forms of contact with the Seller are:

E-mail, by sending a message to: info@rtp-radom.eu,
Traditional mail, to the address: Radomskie Tekstylia Przemysłowe sp. z o.o., ul. Chorzowska 17, 26-600 Radom, Poland,
Telephone, at the number: +48 48 344 33 97, on Business Days from 7:00 AM to 3:00 PM.

§ 6. ORDER FULFILMENT PROCESS AND PAYMENT METHODS AND DEADLINES FOR GOODS

The Sales Agreement may be concluded by the Customer making a clear declaration of intent to purchase products offered by the Seller, indicating the quantity and specification of the ordered goods and the preferred payment method, using the contact details provided in § 5.

The Customer may also make a declaration of intent to purchase via the ICT system, i.e., directly on the Seller’s website.

The Sales Agreement is concluded when the order is confirmed by the Seller on the website. From this moment, the parties are bound by mutual obligations set out in § 8 and § 9. Order confirmation means the conclusion of the sales agreement.

The price given on the website does not constitute an offer within the meaning of art. 66 of the Civil Code, but merely an invitation to make offers in accordance with art. 71 of the Civil Code.

All prices given on the website are gross prices expressed in Polish Złoty (PLN).

Accepted forms of payment are: a. Bank transfer, b. Card payment, c. Blik payment, d. Payment via an online payment operator (PayU/Przelewy24), e. Cash (for personal collection), or f. Cash on delivery via courier.

Payment for the order should be made within 3 Business Days from the date of placing the order. Failure to meet this obligation results in the automatic cancellation of the order.

When choosing payment through an online payment operator, an additional service fee may be added to the purchase amount.

The Seller may post information on the website about the estimated shipping time, e.g., 48 hours from the acceptance of the order for processing. This time is given taking into account the time required to complete all ordered products. The Seller reserves that the stated fulfilment time is estimated, and exceeding it does not entitle the Customer to withdraw from the agreement.

In the case of ordering different products, the shipping time of the longest ordered goods should be followed.

The Seller is not responsible for delays caused by problems on the part of electronic payment operators.

When choosing payment using electronic payment operators, the regulations and general terms and conditions of these operators apply.

The Customer agrees to the issuance of invoices electronically. This consent may be revoked at any time.

The Seller reserves the right to cancel the order in the event of providing false data, lack of payment, or other circumstances resulting from the Customer’s fault.

In the case of ordering products with different fulfilment times, delivery will take place according to the longest anticipated time. These times may change.

In a situation where, after the agreement is concluded, changes occur that affect the price of the goods or services (e.g., increase in customs duty, taxes), the Seller may change the price, even if this was not provided for in the agreement.

§ 7. RULES FOR CONCLUDING AGREEMENTS

The Seller guarantees that the offered products are their property and are not encumbered with legal defects.

The Sales Agreement is concluded at the moment the order is placed using the Order Form or another equivalent form provided for in the Regulations.

The Seller declares that the product is in stock, and in case of its absence, an order will be immediately placed with the manufacturer. The lack of goods in stock does not give the Customer the right to withdraw from the agreement.

A Customer who is a consumer, in accordance with the provisions of the Civil Code, may exercise the right to withdraw from an agreement concluded off-premises on the terms set out in the Act of May 30, 2014 – Consumer Rights.

The Customer may withdraw from the agreement by submitting an appropriate statement.

The right to withdraw from the agreement is granted to the Customer provided that the returned goods are in an unimpaired condition. If the goods show signs of use, the Seller has the right to reduce the amount refunded.

The goods must be returned in a condition that allows for their resale, in the original packaging, and secured with protective foil. In case of failure to meet these requirements, the Seller may refuse to accept the return or reduce the amount refunded.

The Customer has the right to a refund of delivery costs in an amount corresponding to the cheapest available shipping option offered by the Seller at the time of placing the order.

The right to withdraw from the agreement does not apply to products made to special order, customized to the individual needs of the Customer.

Products such as bags and covers, which are prepared for the individual order of the Customer, are not returnable due to their personalization.

The Customer is obliged to provide the correct delivery address when placing the order. Changing the address after the goods have been handed over to the courier company may involve additional costs.

Orders placed for different products with different fulfilment times are shipped after the entirety is completed, i.e., according to the longest time among the ordered products.

The right to withdraw from a distance agreement does not apply to the consumer in the case of products made to special order or customized to their individual needs.

§ 8. SELLER’S OBLIGATIONS

The Seller guarantees that the offered products are free from physical and legal defects.

The release of the goods takes place at the moment they are handed over to the carrier, and from that moment, responsibility for damage or loss of the goods rests with the Customer.

The Seller undertakes to provide the user manual included by the manufacturer and to provide additional information about the product if necessary.

The Seller does not accept return shipments sent cash on delivery (COD). Returns accepted by the Seller, relating to complaints, are carried out at the Customer’s expense, after prior arrangement of details via e-mail.

§ 9. DELIVERY CONDITIONS

Purchased products are delivered via a Courier Company.

Delivery costs may not be included in the product price visible on the website, and the final amount will be provided later in the order process.

The delivery service includes the delivery of the goods to the specified address.

The Seller’s liability for damage to the goods during transport is regulated by art. 556-576 of the Civil Code. In the event of damage to the shipment, the Customer should draw up a damage protocol with the courier and immediately inform the Seller.

If the complaint is accepted and the carrier pays compensation, the Customer has the right to exchange the damaged goods for a new one.

§ 10. COMPLAINTS CONCERNING GOODS

1. Legal Basis

The legal basis for considering complaints is the warranty (rękojmia) for physical or legal defects in the goods, regulated in the Civil Code. The Seller is liable for a physical defect of the goods if it is found before the expiry of two years from the date of handover of the item to the buyer.

2. Submitting a Complaint

A complaint may be submitted in writing (registered letter or e-mail). For efficient consideration of the complaint, the Customer should provide the complained goods along with proof of purchase (e.g., receipt, invoice, payment confirmation, bank statement) and a written statement containing:

The Customer’s contact details.
A precise description of the defect.
The date the defect was noticed.
The Customer’s demand (repair, replacement of the goods with new ones, price reduction, or in the case of a major defect – withdrawal from the contract and refund).

3. Consideration of the Complaint

The Seller shall respond to the Customer’s demand within 14 calendar days from the date of its receipt. Failure to respond within this period means the complaint is considered justified. The Customer will be informed about the method of handling the complaint via the channel indicated in the submission (e.g., e-mail, letter).

4. Costs

If the complaint is considered justified, the costs of delivering the defective goods to the Seller and the costs of returning the repaired/replaced goods to the Customer shall be borne by the Seller.

§ 11. CUSTOMER’S OBLIGATIONS

The Customer is obliged to pay the full amount covering the price of the product and delivery costs.

All actions taken during the order fulfilment, as well as after its execution, on behalf of a legal person, require having the appropriate authorization to represent that person.

In the event of noticing damage to the goods during delivery, the customer should verify the condition of the shipment in the presence of the courier and report any damage in accordance with the carrier’s procedures, otherwise, a complaint regarding transport damage may not be considered.

The Customer is obliged to use the goods in accordance with their intended use and in accordance with the recommendations of the manufacturer and the Seller.

Any noticed defects or non-conformities of the goods with the order should be reported to the Seller immediately.

§ 12. LIABILITY OF THE PARTIES

The Seller is not responsible for delays resulting from the fault of the carrier, and any claims on this account are excluded.

The Seller is not responsible for delays caused by force majeure, such as fire, epidemic, flood, state of emergency, strikes, armed conflicts, or other unpredictable events.

The Customer is responsible for improper use of the goods, in particular for self-modifications, improper assembly, or other actions contrary to the user manual. In such cases, the Seller’s liability is excluded.

The Seller provides a 12-month warranty for products purchased in the store, covering manufacturing defects and damage caused by the manufacturer’s fault.

§ 13. PERSONAL DATA PROTECTION

The Personal Data Controller for the customers of the RTP-RADOM.EU online store is Radomskie Tekstylia Przemysłowe with its registered office in Radom, ul. Chorzowska 17, tel.: +48 48 344 33 97, NIP: 7962640120, REGON: 292888128, entered into the Register of Entrepreneurs of the National Court Register under KRS number: 0000221898.

Contact regarding personal data protection is possible via e-mail at: info@rtp-radom.eu.

User data is processed with their consent for the purpose of order fulfilment.

In the case of Customers who chose the courier delivery option, personal data will be transferred to the selected carrier for the purpose of delivery.

For Customers choosing electronic or card payment, personal data will be transferred to the company servicing electronic payments on the rtp-radom.eu website.

The Customer has the right to view, correct, delete, limit the processing of, and transfer their data.

All requests regarding personal data can be submitted via e-mail to: info@rtp-radom.eu or in writing to the Seller’s registered office address: Radomskie Tekstylia Przemysłowe sp. z o.o., ul. Chorzowska 17, 26-600 Radom.

Providing personal data by the Customer in the Registration Form or Order Form is voluntary, however, the lack thereof prevents the order fulfilment.

§ 14. OUT-OF-COURT DISPUTE RESOLUTION METHODS

The Seller informs that it is possible to resolve disputes between the Seller and the Customer (ODR) out of court, concerning, among other things, the provisions of the Regulations or the concluded Sales Agreement.

Out-of-court dispute resolution may take place, among others, via the following websites:

§ 15. PROVISIONS CONCERNING ENTREPRENEURS

The Seller informs that in the case of concluding a Sales Agreement with entrepreneurs within the meaning of the Civil Code who make a purchase for purposes related to their business activity, they are not entitled to consumer rights.

The warranty for physical defects between the Seller and entrepreneurs is excluded.

The entrepreneur has the right to withdraw from a distance or off-premises agreement within 14 days from the moment of receiving the goods, in accordance with the Act on Consumer Rights.

In the case of late payment, the provisions of the Act on Counteracting Excessive Delays in Commercial Transactions apply.

§ 16. FINAL PROVISIONS

The content of the Regulations, along with its publication date, is available on the website of the rtp-radom.eu store.

In matters not regulated by these Regulations, the provisions of Polish law apply. In the event of a conflict between the provisions of the Regulations and the applicable law, generally applicable provisions take precedence.

For the interpretation of contractual provisions and product specifications, the Polish language is the binding language.

Each order placed in the store constitutes a separate sales agreement and requires separate acceptance of the Regulations.

Disputes arising from agreements concluded on the basis of these Regulations are subject to the jurisdiction of Polish courts and will be resolved based on Polish law.

Agreements concluded on the basis of these Regulations are drawn up in Polish.